A flexible and scalable customer information system is a necessity for modern utility companies which is why Xellent is the leading solution in its field. The unique construction of Xellent ensures that all processes from the management of meter reading data to the billing of the customers are handled aptly, efficiently and quickly.
By basing Xellent on Dynamics AX CRM the sales processes are streamlined and the subsequent customer services are enhanced greatly. From being a potential sales opportunity, Xellent Billing allows to connect the offered service to an internal physical installation or to an external logical ’agreement’. In a deregulated market this process also makes sure that in case of a supplier change and in cases of receiving and approving master data a contract containing the selected products and prices is created automatically. Xellent’s efficient billing engine guaranties an optimum customer billing while the scalability provides the management of very large utility companies.
Xellent Billing enables the utility company to solve a range of particularly critical business tasks intuitively and efficiently. For most utility companies, we will be able to deliver Xellent ‘out of the box’, which contributes to securing an advantageous and effective implementation resulting in low administration and maintenance costs.
 | Delivery type | Identifies the services delivered to the customer from the utility company. The company is able to create and administrate new services. Services are attached to either a tangible installation or a service agreement | | Physical installations | Overview of installations providing information such as address, meter reading plan, districts, routes, fixed units, etc. | Fixed units
| Fixed units allow for the billing of elements that are not calculated on the basis of consumption, e.g. m² and m³ | Districts/routes
| Enables automatic or manual attachment of routes and/or districts based on e.g. installation addresses. Can be used to optimize routes in connection with manual meter readings | Service lines
| This allows the registering of service lines including their connection to the distribution grid net
| Meter administration
| - Administrates meters with starting points in type meters
- Optional configuration of meter registers
- Allows to select meters for statistic control
- General selection of meters for replacement
- Integration of PDA solutions
| Contract
| The contract is the link between the customer and the agreement/installation. Among other things, the contract contains information regarding the billing method and frequency along with products and tariffs
| Agreement
| An agreement identifies an installation outside of the local utility area or is used to manage services that are not attached to a concrete installation
| Products/tariffs
| A very flexible tool that allows for the creation of products and ensures that the administration of price changes is carried out effortlessly
| Financing
| Makes it possible to administrate payment plans in connection with for example connection fees, etc. You can print the payment plan including the payment slip
| Payment plan
| Payment plans allows the customer to split the bill into installments
| Interest/reminder collection letter
| Allows to set up alternative collection letter arrangement and to target the texts of the collection letters
| Mail merge
| Mail merge has been added to the regular mail merge feature in Dynamics AX. Xellent allows for you to perform batch mail merge and to employ replicated fields
| Additional modules
| The additional modules in Xellent are all described in separate fact sheets. The modules are: - ebIX
- MDM
- FlexPricing
- Customer Portal
|
 |
Billing
