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The Xellent Customer Portal provides utility companies with a wide range of possibilities in regards to self-services that will be beneficial for customers and utility companies alike.
Besides validating and controlling all vital data registered by the customer, the customer portal allows for the customer to access invoices and additional documents that are at the customers disposal, e.g. contracts, emails and letters.
The Xellent Customer Portal allows the customer to gain an overview of his consumption history and in connection with registered meter readings, the customer can get an estimate of a preliminary end statement.
Generally, the customer will experience the customer portal as an enhanced customer service and the utility company will be able to free resources that can be put to good use in other aspects of the business. Benefits:
- The self service feature reduces the number of errors
- Frees up valuable internal resources in customer service and in the daily running of the company
- Can be integrated with an existing website
- No redundant data ensures that the customers are getting accurate information
- The portal is free of business logic, meaning that validations are being made by Xellent, reducing the margin for errors considerably
- Based on Microsoft’s SharePoint technology
| Meter data | Displays the customer’s meter readings or hourly values depending of the billing method | Bills
| The customer can view all previous bills in PDF format
| Consumption history
| The customer can view a graphical or numerical overview of the consumption history
| | Enter readings | The customer can enter readings that is validated in relation customer type and expected consumption
| Master data
| The customer can view master data and revise selected data | | Control records | Allows for the customer to keep a record of the consumption
| | Communication history | The utility company can choose to let the customer access the communica-tion between the customer in question and the company; this could include contracts and mail correspondences
| Move
| If the customer is about to move, the process can be initiated from the portal. This also applies to readings that are connected to the move
| Meter control
| The customer can request a control, whereupon Xellent will generate the appropriate activity for a selected calendar
| | Change password | The customer can select to change his password and will subsequently receive and email containing the new login information
| Consumption benchmarking
| The customer can compare his consumption to the consumption of similar customers’ consumption
| Delivery agreement
| The customer can draw up an agreement regarding delivery of electricity and gas through the customer portal. Selected products can be displayed through the portal. A delivery agreement initiates a change of supplier through Xellent ebIX
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Customer Portal
