Utilities face major demand, reliability, environmental, customer choice, financial and regulatory challenges. 

For the first time in decades, utility executives expect significant change in business operations from changes in technology.  These changes will involve the need for more adaptable systems that allow business process change.

EGW and its partners provide proven, scalable and adaptive solutions for electric, gas and water utility companies.  The solutions are modular and can be implemented as best-of-breed solutions or as a fully integrated solution for the smart distribution, retail or integrated utility.  EGW solutions assist with:

Cutomer Relationships

• Customer relationship management
• Customer self serve
• Campaign and sales management
• Contract management
• Rating and muti service billing
• Credit and collections

Metering

• Meter data management
• Meter management
• AMI interfaces

Operations

• Asset and work management
• Field service management
• Supply chain management
• Project management 

Market Interaction

• Customer switching
• Settlement 

Corporate Management and Support

• Analytics and KPI dashboards
• Regulatory compliance
• Financial management
• Human resource management
• IT management